About our online counselling services

livelihood security
legal social counselling
counselling for pregnancy and childbirth

More details

General questions about online counselling

Yes, Caritas online counselling is absolutely confidential. The counsellor of the counselling centre for livelihood security “Beratungsstelle zur Existenzsicherung” is bound to secrecy. Any outside information is only given with the consent of the person being counselled.

No. The counsellor can only see your user name.

We try to get back to you within 48 hours. If you provided a valid email address, you will be notified as soon as you get a response.

No, the online counselling service is free of charge for those seeking help.

After registering or logging in to our portal, you can compose an email request in the menu under "Secure email counselling". The first time you make an enquiry, a selection window will automatically appear where you have to choose a counselling service. If you log in the next time and want to use another counselling service, click on the button "Select counselling topics" and change your selection. The last selection you made will be saved.